Privacy Policy

1. Information we collect

What's collected depends on whether you use MyPGRent as a landlord/PG owner or as a resident/tenant.

From landlords and PG owners:

• Account details: name, phone number, email address.
• Property information: property, floor, room, and bed structure; rent amounts; expense records.
• Payout details you configure: UPI ID and/or bank account details, and any QR code you upload, so residents know where to pay.
• Content you create: notices, house rules, and maintenance ticket updates.

From tenants and residents:

• Account and resident pass details: name, phone number, photo, room and bed allocation, and emergency contact information.
• Payment references: the UTR reference ID and timestamp you submit after paying — not your card, UPI PIN, or bank login credentials, which MyPGRent never sees or asks for.
• Maintenance requests: descriptions and photos submitted with a service ticket.

Collected automatically: basic device and app-usage information (such as device type and crash logs) and a push-notification token, used to deliver alerts like payment approvals and notice updates.

2. How we use this information

• To generate rent invoices, track dues, and calculate collection rates for a property.
• To route a resident's payment to the correct landlord and let the landlord verify and approve it.
• To create and display a resident's digital PG resident pass.
• To log, route, and update maintenance and service tickets between residents and landlords.
• To deliver notices, house rules, and app notifications relevant to your property.
• To maintain the security of accounts and troubleshoot issues with the app.

We do not use resident or landlord data to sell targeted advertising, and we do not sell personal information to third parties.

3. Payments & UPI

MyPGRent does not process payments itself. When a resident pays rent, they are taken to their own installed UPI app (such as GPay, PhonePe, Paytm, or BHIM) or use their own banking channel to complete the transfer directly with the landlord's UPI ID, QR code, or bank account.

After paying, the resident submits the UTR reference number and payment timestamp inside MyPGRent so the landlord can match it against what they received and approve the invoice. MyPGRent stores this reference and the approval status as part of the property's payment ledger — it does not store card numbers, UPI PINs, or bank login credentials, and never has access to them.

4. Photos & documents

Photos attached to a maintenance ticket are visible to the resident who submitted them and the landlord responsible for that property, and are used only to assess and resolve the request. A resident's profile photo, where added, is used for their digital resident pass and is visible to their landlord and to anyone the resident chooses to share their pass with.

5. Sharing & processors

Information is shared only as needed to run the app:

• Supabase, our backend database and authentication provider, stores app data on our behalf under its own security and data-processing terms.
• Push notification services (such as those provided by Apple and Google) are used to deliver alerts to your device.
• Within a property, a landlord can see the residents assigned to their rooms and beds, and a resident can see notices, rules, and payment details relevant to their own tenancy — not other residents' private information.

We do not share personal information with advertisers, and we disclose information to law enforcement or regulators only where required by applicable law.

6. Data retention

We keep account, invoicing, and payment-reference data for as long as an account remains active and for a reasonable period afterward to meet record-keeping and legal obligations, such as rent and expense history. Maintenance ticket photos and resident pass photos are retained while the underlying ticket or account is active and are removed within a reasonable period after account deletion, except where retention is required by law.

7. Security

We use industry-standard measures — including encrypted connections and access controls on our backend — to protect the information you share with MyPGRent. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to keep data access limited to what each account needs.

8. Your rights & choices

• You can review and update most of your profile and resident pass information directly in the app.
• You can request a copy of the personal information we hold about you.
• You can request deletion of your account and associated personal information, subject to records we're required to retain by law (such as completed rent transactions).
• You can turn off push notifications at any time from your device settings.

To exercise any of these, contact us using the details in the Contact section below.

9. Children's privacy

MyPGRent is intended for landlords, PG owners, and adult residents managing or renting accommodation. It is not directed at children, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this policy as the app's features change. When we make material changes, we'll update the "Last updated" date at the top of this page and, where appropriate, notify you in the app.

11. Contact us

Questions about this policy, or requests regarding your data, can be sent to mobileappbucket@gmail.com.

Operated by Ashutosh Kumar, Delhi.